TABLE OF CONTENTS

• What is a Sage Books Despatch Note
• What does my carrier option mean and can I track this?
• Why does my Despatch Note have 'Electronically Supplied'?
• Can I stop receiving Sage Books Despatch Notes?
• Example of a Sage Books Despatch Note
• Contact Information

What is a Sage Books Despatch Note?

• This is a despatch confirmation email which is automatically sent when your Sage Books Ltd. order is confirmed to be despatched by our UK warehouse. 
• This is only sent out for orders that are despatched. Therefore, if your order is a back-order you will receive a despatch confirmation email for any back-order release as this will be released under a new invoice.
• The despatch note does not include a copy of the invoice, you will receive this separately.
• You will also receive an order processing confirmation email, if the order was sent to [email protected].

What if I use a UK shipper, but the shipping address is my address?

If the order was processed for a UK shipper, then it will be despatched to a UK shipper. However, the despatch note you receive via email will only mention the end/ship to address. 

What does my carrier option mean and can I track this?

• Royal Mail 2nd Class = UK delivery. So, either a UK customer OR a UK based shipper (no tracking available).
• Royal Mail Europe = delivery to Europe (no tracking available).
• Royal Mail International = delivery to Rest of World (no tracking available).
• DPD = UK delivery. So, either a UK customer OR a UK based shipper (the tracking is provided on the email).
• DHL Express and Road = delivery direct to your address (trackable, but this will need to be requested from [email protected]).

Why does my Despatch Note have 'Electronically Supplied'?

• 'Electronically Supplied' means that this is for an eProduct.
• If you unintentionally ordered an eProduct, please contact Customer Services using the contact details below. We will be able to credit this order and send you the relevant paper or hardback information.

Can I stop receiving Sage Books Despatch Notes?

Contact Information

If you would like further assistance, please use the Contact Support button below to raise a ticket with our Customer Services team, alternatively you can call us on the following number depending on your location:

For Africa, Asia, Europe, or the Middle East, please call +44 (0)20 7324 8703, Monday to Friday from 9am to 5pm GMT.