When will my Sage books order ship?

Once you have placed a book order via the Sage website, we aim to process and ship orders from Sage Inc. within 3-5 working days and from Sage Ltd. within 2 working days. Please also allow for additional delivery time dependent on your location, for more information please see Sage Books Delivery Methods, Times and Costs.

There are some exceptions, for example if a title is temporarily out of stock, if the title has not yet been published, or if the title is published via Print on Demand (POD). 

Temporarily out of stock/Not yet published titles

The Sage website does not offer real-time updates on product availability or publication dates for upcoming publications as you place your Sage books order online. Therefore, when placing a book order on our website, the product may be temporarily out of stock or has not yet been published. If this occurs, the order will be treated as a 'back-order' and it will be supplied to you as soon as the title is back in stock or published.

If you purchase a title that is not yet published or is temporarily out of stock, and therefore your order is classed as a 'back order', the pending Credit Card transaction will lapse and the funds will be returned. Once we can supply your order, our system will send a new request to your bank which will create a new pending transaction. Please note, if a title becomes available before the pending transaction has lapsed, a new pending transaction may be created which may appear that Sage is double charging you. Please be assured, both pending transactions will disappear leaving just a single charge.

Print on Demand titles

Print On Demand (POD) titles are printed individually or in small batches as needed, with direct shipping from our printers within two weeks. The Sage website does not distinguish between POD and in-stock products, therefore, when placing an order in our website, the product may be a POD title. If this is the case, your invoice will note "Product will be supplied within 2 weeks" or "Shipping separately within two weeks" under the product line, as illustrated in the examples below:

Please allow an additional 14 days for shipping POD orders. These are shipped directly from the printer to the customer so the packaging may not display Sage branding. A delivery note will include the Sage invoice number for reference and any expenses listed on the printer's paperwork do not require payment.

Contact Information

For UK, Africa, Asia, Europe, and the Middle East, please contact our Customer Services Team by completing our Contact Us Form, emailing orders@sagepub.co.uk or calling Books Customer Services on +44 (0)20 7324 8703 Monday to Friday between 9am to 5pm GMT.
 

For North, Central and South America, please contact our Customer Services Team by completing our Contact Us Form, emailing info@sagepub.com or calling Customer Services on 800-818-7243 and press 1 Monday to Friday between 8am to 5pm PT.