TABLE OF CONTENTS

• Overview
• Online Order Discrepancies
• Trade Customer Order Discrepancies
• Customer Services Contact Information

Overview

Unfortunately, there may be some instances where there is a discrepancy with your order information. Please see below for information on what to do and who to contact if this is the case. 

Online Order Discrepancies

An online order discrepancies might occur for a variety of reasons, including:  

• Discount code not working.
• Problems with the billing or delivery address either during or after order placement.
• For more information and help on ordering online, please see Why am I unable to complete my Sage Books order online? 

 If you encounter any of the above issues, or you noticed that there is a discrepancy in your order information, please contact our Customer Services team using the relevant contact information below.

Trade Customer Order Discrepancies

If you are a trade customer and have a discrepancy with your order, please raise a claim by email or telephone. Alternatively, you can contact your sales representative, who will then liaise with the Customer Services team. How do I find my Sage Books sales representative?

Customer Services Contact Information

For UK, Africa, Asia, Europe, and the Middle East, if you have any questions or require further assistance, please contact our Customer Services Team by completing our Contact Us Form or call Books Customer Services on +44 (0)20 7324 8703 Monday to Friday between 9am to 5pm GMT. 

For North, Central or South America, please contact contact our Claims Department at 800-818-7243 and press 6132 from Monday to Friday between 7am to 5pm PST or email books.claims@sagepub.com.