Online Order Discrepancies

Online order discrepancies might occur for a variety of reasons, including:  

• Discount code not working.
• Problems with the billing or delivery address either during or after order placement.
• For more information and help on ordering online, please see Why am I unable to complete my Sage Books order online? 

If you encounter any of the above issues, or you noticed that there is a discrepancy in your order information, please contact our Customer Services team using the relevant contact information below.

Trade Customer Order Discrepancies

If you are a trade customer and have a discrepancy with your order, please raise a claim by email or telephone. Alternatively, you can contact your sales representative, who will then liaise with the Customer Services team. How do I find my Sage Books sales representative?

Contact Information

If you would like further assistance, please use the Contact Support button below to raise a ticket with our Customer Services team, alternatively you can call us on the following number depending on your location:

For Africa, Asia, Europe, or the Middle East, please call +44 (0)20 7324 8703, Monday to Friday from 9am to 5pm GMT.  

For North, Central or South America, please call 800-818-7243 and press 1, Monday to Friday from 8am to 5pm PT.