TABLE OF CONTENTS
Overview
If you experience an error during order placement on our website, please see the below scenarios and use the relevant Customer Services contact information at the bottom of the page if required.
Web Order Page Issue
If you are experiencing general issues with ordering a Sage Book online, this can often be fixed by clearing the cache and cookies for your web browser. Please clear your cache and cookies for your web browser. After this, refresh the home page and try to complete your order again. If this is not successful, please contact our Customer Service team.
Address Issue
Unfortunately, you may experience issues with the address fields, for example your address is changed by built-in postcode system. At times it will not be possible to make amendments, please contact our Customer Service team so we can process the order over the phone.
No Confirmation Page/Email Receipt
If we have taken payment for your order, but you were not taken to the order confirmation page or you do not receive an order confirmation email, please contact our Customer Service team.
Contact Information
For UK, Africa, Asia, Europe and the Middle East, please contact our Customer Services Team by completing our Contact Us Form or call Books Customer Services on +44 (0)20 7324 8703 Monday to Friday between 9.00am to 5.00pm GMT.
For North, Central and South America, please contact our Customer Services Team by completing our Contact Us Form, email info@sagepub.com or call Customer Services on 800-818-7243 and press 1 Monday to Friday between 7am to 5pm PST.
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