What is a Sage Books back order?

Modified on Tue, 30 Apr 2024 at 02:13 PM


What is a Sage Books back order?


When placing an order with Sage the product may be temporarily out of stock or has not yet been published. If this occurs, the order will be as a back-order and it will be supplied to you as soon as the title is back in stock or published. 


How will I know if my order will be a back order?

Unfortunately, the Sage Books website does not offer real-time updates on product availability during order placement. The website does include publications dates for upcoming publications. Therefore, if your order is a back order due to stock availability, you will not be informed until the order is completed.


If you have any queries about stock availability, please contact our Customer Services Team.


Will my Credit Card be charged for a back order?


If you purchase a title that is not yet published or is temporarily out of stock, the pending Credit Card transaction will lapse and you will see the funds returned. Once we can supply your order, our system will send a new request to your bank and a new pending transaction will create.


If a title becomes available before the pending transaction has lapsed, a new pending transaction may be created and it may appear that Sage is double charging you. Please be assured, both pending transactions will disappear leaving just a single charge.


Contact Information

For UK, Africa, Asia, Europe, and the Middle East, please contact our Customer Services Team by completing our Contact Us Form, email orders@sagepub.co.uk or call Books Customer Services on +44 (0)20 7324 8703 Monday to Friday between 9am to 5pm GMT.  

For North, Central and South America, please contact our Customer Services Team by completing our Contact Us Formemail orders@sagepub.com or call Customer Services on 800-818-7243 and press 1 Monday to Friday between 7am to 5pm PST.

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