Overview
Unfortunately, there may be some instances where you will receive a damaged/faulty order. A damaged order includes physical damage to a book, usually occurring in transit. A faulty order include printing issues, some examples might be missing pages, bound upside down, pages out of sequence, black and white text instead of color. In the rare event that you receive a damaged or faulty order, please follow the instructions below.
Who can I contact if my Sage Books order is damaged/faulty?
If you happen to receive a damaged or faulty book, please contact our Customer Services Team using the below details depending on your location. We will promptly assess the situation and resolve this as soon as possible.
SELECT YOUR LOCATION
UK, Africa, Asia, Europe, and the Middle East
If you have any questions or require further assistance, please contact our Customer Services Team by completing our Contact Us Form or call Books Customer Services on +44 (0)20 7324 8703 Monday to Friday between 9.00am to 5.00pm GMT.
North, Central and South America
Please contact our Claims Department at 800-818-7243 and press 6132 from Monday to Friday between 7am to 5pm PST or email books.claims@sagepub.com.
What information should I include?
When contacting Customer Services, if possible please attach photo/s of the damage/fault. We ask for these photos so we can provide comprehensive assistance and liaise with our Production or Warehouse departments to prevent further issues.
For information on submitting a claim to Books Customer Service, please see What information should I include when submitting a claim to Sage Books Customer Service?
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